Check-In / Check-Out Policies:

This property has the following check-in and check-out times and policies.

  • Check-In: 3:00 PM
  • Check-Out: 11:00 AM

Property and Cancellation Policies:

CANCELLATION AND REFUNDS:

In the unfortunate event you should have to cancel your booking within one month of stay no charge will be made. Within one week half of rent will be accessed and within 24 hours a full rental fee will be charged to your credit/debit card on file.

Terms and Conditions

If cancellations are made inside 24 hours, guests credit card will be charged one nights rate. Full payment will be processed at check in. Credit card must be valid throughout the duration of your stay.

Backwater Suites reserves the right to change rates at any time.

Lodging taxes include:

  • Iowa Sales Tax 6%
  • Local Option Sales Tax 1%
  • Hotel/Motel Tax 12%

Smoking Policy

All of our accommodations are smoke-free. A $250.00 service fee will be charged to any unit that has been smoked in. Please only smoke outside and properly dispose of your cigarette waste. As of January 1, 2020, this definition includes carrying or using an activated electronic delivery device.

Damage/Cleaning. If any damage to our property occurs, please notify us so we can repair it before the next guests arrive. Guests are responsible for the cost of any damage to our property unless such damage is due to normal wear and tear of usage.

Accommodation Overview

Accommodations include all linens/towels, coffee maker, coffee supplies, microwave, mini or full refrigerator (depending on the unit) and bath amenities. If the unit is equipped with a kitchen it will have a set of pots and pans, toaster, utensils and dishes. Guests can request items/supplies for their room by contacting renting agent via phone or email. Retail items are available during reservation process.

Minimum Age Policy

All guests must be 18 years or older to confirm guestroom accommodations at Backwater Suites.

Pet Policy

Pets are part of the family and we enjoy your pets as much as you do. Please read our pet policy and guidelines before deciding on bringing your pet(s) to Backwater Suites.  We do have a $20 per night per pet fee.  We do not allow more than 2 pets in any of our units.  Extra Cleaning Service Fees may accrue if our Pet Policy guidelines are not followed.

Pet Guidelines:

  • Please keep pets off of the furniture; this includes beds, couches and chairs.  If your pet is accustomed to being on furniture at home, we ask that you please bring a sheet or blanket to place over the furniture. If you are not able to or forget one, please contact the renting agent via phone or email and request one.
  • Please respect other guests and pick up immediately after your dog while on the Suite grounds.
  • Pets must be leashed while on the Suites grounds for the safety and the comfort of your pet, other guests and their pets.
  • Pets should not be left unattended unless they are kenneled. (Housekeepers cannot enter a unit that has an un-kenneled or barking dog).
  • Guests will be required to leave a cell phone number for contact while away. In the event the pet causes disturbances to other guests or needs your attention, we will contact the owner(s).